At Activepieces, we take a unique approach to customer support. Instead of having dedicated support staff, our full-time engineers handle support requests on rotation. This ensures you get expert technical help from the people who build the product.

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Support Schedule

Our on-call engineer handles customer support as part of their rotation. For more details about how this works, check out our on-call documentation.

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Support Channels

  • Community Support
    • GitHub Issues: We actively monitor and respond to issues on our GitHub repository
    • Community Forum: We engage with users on our Community Platform to provide help and gather feedback
    • Email: only for account related issues, delete account request or billing issues.
  • Enterprise Support
    • Enterprise customers receive dedicated support through Slack
    • We use Pylon to manage support tickets and customer channels efficiently
    • For detailed information on using Pylon, see our Pylon Guide

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Support Hours & SLA:

Work in progress—coming soon!