BetterStack is our primary tool for managing and responding to urgent issues and service disruptions.
This guide explains how we use BetterStack to coordinate our on-call rotations and emergency response procedures.
Setup and Notifications Personal Setup
Download the BetterStack mobile app from your device’s app store
Ask your team to add you to the BetterStack workspace
Configure your notification preferences:
Phone calls for critical incidents
Push notifications for high-priority issues
Slack notifications for standard updates
On-Call Rotations Our team operates on a weekly rotation schedule through BetterStack, where every team member participates. When you’re on-call:
You’ll receive priority notifications for all urgent issues
Phone calls will be placed for critical service disruptions
Rotations change every week, with handoffs occurring on Monday mornings
Response is expected within 15 minutes for critical incidents
If you are unable to respond to an incident, please escalate to the engineering team.
